JaniBet Privacy Policy – How We Handle Your Data in Pakistan

JaniBet is an online casino and sports betting platform operated specifically for Pakistani players. The platform is accessible at janibet.bet and provides online gaming services including live casino games, virtual sports, card games, poker, roulette, Andar Bahar and related betting products.

For the purposes of this Privacy Policy, "JaniBet," "we," "us" and "our" refer to the operating entity behind the janibet.bet platform. "You" and "your" refer to any individual who accesses JaniBet's website, registers an account or uses any of JaniBet's services.

This Privacy Policy applies in full to all registered JaniBet players and to any visitors who browse the janibet.bet website without registering. By using JaniBet, you confirm that you have read and understood how we handle your personal data as described here. If you have questions at any point, JaniBet's support team is available 24/7 via live chat or email.

JaniBet collects personal data that falls into several categories. The table below summarises what we collect and why each category is necessary.

JaniBet collects your personal data through the following channels:

Directly From You

• Registration form — name, mobile number, password
• KYC verification submission — CNIC copy, payment method confirmation
• Deposit and withdrawal requests — payment details and transaction references
• Support interactions — live chat conversations, emails and any attachments you send
• Responsible gaming settings you configure in your account

Automatically When You Use JaniBet

• IP address and geolocation data when you access the platform
• Device information — browser type, operating system, screen resolution
• Session data — pages visited, time on page, game rounds played, bets placed
• Cookie and tracking data as described in Section 9 of this policy

From Third Parties

• Identity verification providers — to confirm the accuracy of CNIC details
• Payment processors (JazzCash, Easypaisa, banks) — transaction status confirmations
• Fraud detection services — to flag accounts associated with known fraudulent activity

JaniBet uses your personal data only for legitimate, specific purposes that are directly connected to operating the platform and your account. We do not use data for purposes that you would not reasonably expect.

• Operating your account: Creating and managing your JaniBet profile, processing logins, maintaining your wallet balance and game history
• Processing payments: Handling deposit and withdrawal transactions in PKR through your chosen payment method
• Identity verification (KYC): Confirming that you are who you say you are, that you are at least 18 years old and that your payment method belongs to you
• Fraud and security: Detecting unusual account activity, identifying duplicate accounts and protecting the platform from abuse
• Anti-money laundering (AML): Monitoring transactions for patterns consistent with money laundering and reporting where legally required
• Responsible gaming: Tracking session times and betting behaviour to support the responsible gaming tools in your account and to flag accounts that show signs of problem gambling
• Customer support: Resolving queries, responding to complaints and maintaining records of interactions for quality and audit purposes
• Platform improvement: Using aggregated, anonymised usage data to improve the JaniBet interface and game selection
• Legal compliance: Maintaining records required by applicable law and responding to lawful requests from regulatory or law enforcement authorities
• Personalisation: Remembering your preferences, applying your responsible gaming limits and, where you have consented, sending you relevant promotions

JaniBet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — providing the platform, processing your bets and paying out winnings
• Legal obligation: Processing required to comply with laws including anti-money laundering regulations and age verification requirements
• Legitimate interests: Processing for fraud prevention, platform security and responsible gaming monitoring, where these interests are not outweighed by your rights
• Consent: Marketing communications and non-essential cookies, where we have obtained your explicit opt-in consent

Where JaniBet processes data on the basis of legitimate interests, we carry out a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. You have the right to object to processing carried out on this basis — see Section 10.

JaniBet shares personal data only where it is necessary to operate the platform, comply with legal obligations or protect players and the platform from harm. We do not share your data with anyone for their commercial benefit.

Categories of Recipients

• Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, banks and card networks — to process your deposits and withdrawals
• Identity verification providers: Third-party services that help JaniBet confirm the accuracy of CNIC and other identity documents
• Game providers: Live dealer studio operators and RNG game developers receive minimal technical session data necessary to serve the game content
• Fraud and risk management services: Specialist providers that help JaniBet identify and prevent fraudulent account activity
• Cloud and infrastructure providers: Hosting and data storage services used to run the JaniBet platform — subject to confidentiality and security agreements
• Legal and regulatory authorities: Law enforcement agencies, financial regulators or courts where JaniBet is legally required to disclose information
• Professional advisers: Legal, accounting or compliance advisers where data access is necessary and subject to professional confidentiality obligations

JaniBet stores all player data on secure servers with the following protections in place:

• Encryption in transit: All data transmitted between your device and JaniBet's servers is encrypted using TLS 1.2 or TLS 1.3
• Encryption at rest: Sensitive personal data — including CNIC copies, payment details and passwords — is encrypted when stored
• Access controls: JaniBet staff access to player personal data is restricted on a strict need-to-know basis. Access logs are maintained and reviewed regularly
• Password security: Passwords are stored as salted cryptographic hashes — JaniBet staff cannot see your password
• Regular security assessments: JaniBet's infrastructure is subject to regular security testing and vulnerability assessments
• Incident response: JaniBet maintains a documented incident response process. In the event of a breach affecting your personal data, you will be notified without undue delay

While JaniBet takes extensive precautions, no internet-based system is completely immune to risk. You play an important role in securing your account by keeping your password strong and confidential and by logging out of shared devices. If you suspect any unauthorised access, contact JaniBet support immediately.

JaniBet retains your personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any legal retention obligations that require a longer period.

• Active account data: Retained for the duration of your JaniBet account and for a period of five years after account closure, to satisfy AML and regulatory record-keeping requirements
• Transaction records: Retained for a minimum of five years from the date of the transaction
• KYC documents: Retained for five years after account closure or longer if required by applicable law
• Support communication records: Retained for three years from the date of the interaction
• Technical and session logs: Retained for 12 months for security and fraud investigation purposes, then deleted or anonymised
• Marketing consent records: Retained for the duration of the consent and for one year after withdrawal of consent, to demonstrate compliance

When the retention period for any category of data expires, JaniBet deletes or irreversibly anonymises that data. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for aggregate analytics.

JaniBet uses cookies and similar technologies on the janibet.bet website. Cookies are small text files stored on your device that help the platform remember your preferences, keep you logged in and understand how the site is being used.

You can control non-essential cookies through the cookie preferences panel, accessible from the footer of the JaniBet website. Disabling cookies may affect some platform functionality. Blocking essential cookies will prevent you from logging in.

As a JaniBet player, you have the following rights over your personal data. To exercise any of these rights, contact JaniBet's support team at support@janibet.bet. JaniBet will respond within 30 days of receiving a clear request.

JaniBet will only send you promotional communications — bonus offers, new game announcements, tournament invitations — if you have explicitly opted in to receive them during registration or at any later point through your account settings.

If you have opted in, you can withdraw that consent at any time by:

• Clicking the "Unsubscribe" link in any JaniBet marketing email
• Updating your communication preferences in your JaniBet account settings
• Contacting JaniBet support and requesting that marketing communications be stopped

Withdrawing marketing consent does not affect the lawfulness of any marketing sent before the withdrawal. It also does not affect your ability to receive transactional communications — deposit confirmations, withdrawal notifications, security alerts and support responses — which are part of running your account and cannot be opted out of while your account is active.

JaniBet is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has created a JaniBet account, please notify us immediately at support@janibet.bet with as much detail as possible. JaniBet will close the account immediately, return any deposited funds and delete all personal data associated with the account from our active systems.

JaniBet uses age verification checks during registration and as part of the KYC process to detect and prevent under-age accounts. These checks are a core part of JaniBet's commitment to responsible gaming and player protection.

The JaniBet website does not contain links to external third-party websites outside of the standard header and footer navigation which are all internal platform pages. In the event that any external link ever appears on JaniBet, it would be subject to that external site's own privacy policy and JaniBet accepts no responsibility for how third-party websites collect or use your personal data.

Payment gateways such as JazzCash and Easypaisa operate under their own privacy policies when you interact with their payment interfaces. JaniBet recommends that you review those policies if you have questions about how your payment app handles your transaction data.

JaniBet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or feedback from players. When material changes are made, JaniBet will notify registered players via email or an in-platform notification at least seven days before the changes take effect.

The "Last Updated" date shown at the top of this page always reflects the most recent revision. Minor changes — such as correcting typographical errors or clarifying existing language without changing the substance — may be made without advance notice.

Continued use of JaniBet after a Privacy Policy update takes effect constitutes acceptance of the revised policy. If you disagree with a material change, you have the right to withdraw from JaniBet, request deletion of your data and close your account before the effective date.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, want to withdraw marketing consent, have a complaint about how JaniBet has handled your personal data, or need to report a suspected data breach, please get in touch:

• Live Chat: Available 24/7 from your JaniBet account — average response under 2 minutes
• Email: support@janibet.bet — mark the subject line "Privacy Request" for priority routing

JaniBet will acknowledge your privacy request within 72 hours and provide a full response within 30 calendar days. If your request is particularly complex or you have submitted multiple requests at the same time, we may extend this to 60 days — we will inform you if that is the case.

If you are not satisfied with JaniBet's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.